345bet Privacy Policy – Our Commitment to Protecting Your Data

1. Introduction

This Privacy Policy ("Policy") applies to the 345bet-baji.com website and 345bet— applies to any mobile application or related service. It explains how we collect your personal data, the purposes for which it is used, and how it is kept secure.

By using 345bet's services, you consent to the processing of your information as described in this policy. If you do not agree with any part of this policy, we ask that you refrain from using 345bet's services.

2. What Information We Collect

2.1 Information Provided at Registration

• Full Name (as per National ID)
• Mobile number and email address (where applicable)
• Date of Birth (for age verification)
• Current Address
• Payment method details (bKash/Nagad/Rocket number)

2.2 For KYC Verification

• Photo of National ID (NID) or Passport
• Proof of address document
• Selfie or live verification photo (where applicable)

2.3 Automatically Collected Information

• IP address & device information
• Browser Type & Operating System
• Login and logout timestamps
• Pages visited and buttons clicked (session logs)
• Betting Activity History

3. How We Collect Information

345bet collects information through the following methods:

• Directly Provided: Information you provide directly via registration, KYC forms, support chat, or email
• Automatically Collected: Site usage data collected via cookies, log files, and tracking technologies
• From the payment gateway: Transaction verification data for deposits and withdrawals
• From Third-Party Verification Services: Registered partners for identity verification during the KYC process
• Cookies & Analytics: To monitor site performance and improve the user experience

4. How We Use Your Information

345bet uses the collected information for the following purposes:

5. Data Sharing Policy

345bet does not sell your information to third parties. Data may be shared only in the following limited circumstances:

5.1 Service Partners

• Payment Processors: Payment gateways including bKash, Nagad, and Rocket — only the data necessary to complete each transaction
• KYC Verification Services: Licensed partners for identity and document verification
• Technology Service Providers: Hosting, cloud storage, and security services — all operating under strict confidentiality agreements

5.2 Legal Obligations

• Upon a court order or lawful request from a government authority
• In investigations by Anti-Money Laundering (AML) regulatory bodies
• In routine audits by the gaming licensing authority

6. Data Security Measures

345bet employs multiple industry-standard technologies and processes to protect your information:

7. Cookie Policy

345bet uses cookies on its website. Cookies are small text files stored in your browser. Below is an overview of the types of cookies we use and why:

To disable optional cookies, adjust your browser settings. Note that disabling essential cookies may cause some site features to not function properly.

8. Data Retention Period

345bet does not retain data longer than necessary. Retention periods by data type:

• Account Information: For the duration of account activity and 5 years after closure (as required by law)
• Transaction Records: 7 years from the date of the last transaction (in accordance with financial regulations)
• KYC Documents: 5 years from the date of verification
• Betting History: 5 years (for dispute resolution and responsible gaming monitoring)
• Customer Support Communications: 2 years after the issue is resolved
• Analytics Data: 13 months (anonymised)
• Marketing Consent Records: 3 years after consent is withdrawn

9. Your Rights

As a 345bet member, you have the following rights regarding your personal data:

10. Protection of Minors

345bet's services are intended solely for individuals aged 18 and above. We do not knowingly collect any information from minors.

• Age verification is mandatory at registration and is re-verified during KYC
• If any member is found to be under 18, their account will be closed immediately
• Any data found to belong to a minor will be deleted and all associated transactions will be voided

11. Policy Changes

345bet may update this Privacy Policy from time to time. When changes are made:

• You will be notified by email or on-site notice before any significant changes take effect
• The last updated date is always visible at the top of the page.
• Continued use of the service after any changes will be considered acceptance of the updated policy
• If you do not agree to the changes, you may close your account and request that your data be deleted

In the event of a conflict with a previous version, the most recently published version shall prevail.

12. Contact

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact us:

• Email: support@345bet-baji.com
• Live Chat: Available via the button at the bottom right of any page on the site — active 24/7
• Language: All queries are answered in Bengali
• Response Time: 2–4 hours via email, 2–3 minutes via live chat

Privacy Policy Details

As online services become more widely used in Bangladesh, digital privacy has become an increasingly important concern. Many users are unaware of where their data goes or how it is being used. 345bet— we believe transparency on this matter is our responsibility.

When you register with 345bet, we only ask for what is truly necessary — your name, mobile number, and date of birth. Nothing more. Collecting unnecessary data creates unnecessary risk — for you and for us.

Payment information deserves a special mention. When you deposit via bKash or Nagad, the transaction is processed directly through that service's payment gateway. 345bet never sees or stores your PIN or full mobile banking credentials. We only confirm whether the transaction was successful and the amount received.

Cookies are a common source of confusion, so here's a plain-language explanation. Without cookies, 345bet's site cannot remember your login session or save your language preference. Essential cookies are required for the site to function — disabling them will break core features. We also use optional analytics cookies to identify areas of the site that need improvement; this data is fully anonymised.

A word on data retention. Some information we are legally required to keep, regardless of preference — for example, transaction records must be retained for seven years under financial regulations. Anything beyond these legal requirements is deleted once its designated retention period expires.

345bet takes your right to your personal data seriously. You can request to see what information we hold about you — and we will provide it. If anything needs to be corrected, we will take care of that too. Should you choose to close your account, all data beyond what we are legally required to retain will be permanently deleted.

345bet team members who can access your data are only permitted to view what is necessary for their specific role. A customer support agent can see your betting history and transactions to resolve issues, but has no need to access your KYC documents — so that access is restricted. This role-based access policy prevents misuse of your personal information.

One final note — privacy policies aren't exactly a fun read, but this one is worth your time because it's about your personal data. 345bet has worked to keep this policy clear and straightforward. If anything is confusing or you're not satisfied with something, just reach out — we're listening and happy to explain.